Frequently Asked Questions



Questions About Our Ingredients

I see "fragrance" listed on the label. Do your products contain synthetic fragrances?

The term "fragrance" on our labels may indicate the use of natural fragrance (essential oils), synthetic fragrance or a combination of both. Burt's Bees makes every attempt to exclusively use blends of natural oils in formulating our fragrances, which sometimes results in us using over fifteen different essential oils. However, on certain occasions, it may be necessary to use synthetic ingredients in our fragrances in order to sufficiently mix the fragrance with the product formula base and to keep the product stable.

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I am concerned about having a reaction to a synthetic fragrance in one of your products. What should I do?

Burt's Bees uses synthetic fragrances only when it is absolutely necessary to deliver stable and safe products.

We understand allergy concerns and strive to provide our consumers with safe, natural products. If you are concerned that you may have a reaction or did have a reaction to one of our products, please contact our Health and Safety line at 1-800-849-7112, option 2. In the case of life-threatening emergencies, please dial 911 or call your health care provider.

To find out if a certain synthetic and/or essential oil is included in a particular product, please review the product's ingredient list on this site or contact us so our consumer care team can review the ingredients of the product about which you are inquiring. All requests must be received in writing. Please note that we will not be able to provide information regarding the list of the ingredients within our fragrances. These formulations are proprietary and confidential.

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Do your products contain artificial colors?

We use only natural colors in our personal care products and cosmetics. Some examples are beta-carotene, chlorophyll, titanium dioxide, mica, iron oxides and carmine. These natural colors have a long history of safe usage unlike many artificial colors that have been banned by the FDA over the years.

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I read that the way beeswax is harvested is not cruelty-free. How does Burt's Bees cultivate their beeswax?

Be assured, our beeswax harvesting processes are cruelty-free. Our beeswax cultivating process protects the bees' normal production cycle. The bees first produce a wax honeycomb where they can store their honey. The honeycomb then is capped off and the bees move on to build another big hive. When that's full, the bees are moved to a new location to start all over again, ensuring the normal cycle of nature. The bees know how to do their job, so we leave them alone and mind our own beeswax until it's time to harvest.

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Please explain why carmine is used as a coloring in your products.

We are aware that for some people who adhere to strict vegan or vegetarian lifestyles, it is hard to understand why we would choose to use this ingredient in our products. Carmine, as you may already know, is an extract taken from the shells of the cochineal beetle.It is a common ingredient used in the cosmetic and food industry. We choose to use this ingredient because it is natural and the only alternatives to it are compounds such as D&C Red #7, D&C Red #6, which are 100% synthetic, or FD&C No. 40, which is derived from coal tar (a non renewable fossil fuel).

We use carmine also because it is the only bright red pigment that is not from a synthetic source. If you would like to recommend another natural alternative to carmine for product coloring, we welcome your suggestions and input.

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Is comfrey a safe ingredient in skin care products?

Comfrey is an herb that contains the healing agent, allantoin, and is used to treat skin irritations. Topical preparations made with comfrey infusions are known to speed the healing process of the skin. Burt's Bees has used comfrey for safe and effective external skin care applications for nearly 20 years without any known incidence of internal bodily harm. Our use of comfrey is supported by centuries of trusted folklore applications.

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Is nanotechnology used in the manufacturing of Burt's Bees products?

No, Burt's Bees does not use nano-particles or nano-technology in our products.

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What is titanium dioxide?

Titanium dioxide is a naturally mined mineral that is used across many industries. It is considered to be safe for ingestion into the human body. Industries that use titanium dioxide include the food, medical, dental, pharmaceutical and cosmetic industries, among others.

Titanium dioxide is considered to be a very effective sun block. When applied to the skin, it reflects the sun's rays from the skin, shielding the skin from sun damage.

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I see that titanium dioxide as an ingredient within other Burt's Bees products. Is the titanium dioxide in those products using nanotechnology?


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What are the benefits of using titanium dioxide instead of chemical sunscreens?

Chemical sunscreens interact with our skin differently from natural sunscreens. To be effective at filtering the sun's rays, they must be absorbed into your skin. This is why most chemical sunscreens must be applied approximately 30 minutes before you go out into the sun.

Titanium dioxide, on the other hand, is active immediately upon application because it works by laying on the surface of the skin. It acts as a sun block by reflecting the sun away from the skin and not allowing it to penetrate.

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Is lanolin a natural ingredient?

Yes, we do consider lanolin a natural ingredient. Lanolin is natural oil found on sheep's wool that is gathered from the wool after the sheep are sheared. In wool processing, the lanolin is extracted by squeezing the wool between rollers. Then, it is then filtered to remove any solid material.

We use lanolin in some of our products because it is a wonderful natural moisturizer and water repellent. It also has anti-fungal and anti-bacterial properties to protect the skin from infection.

Since lanolin is a by-product of sheep, similar to the relationship between honey and bees, and the animal is not harmed in any way by our harvesting the substance, we are very comfortable with using this material to add benefit to our products.

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I'm having other issues and need to speak with someone. Who can I call?

If you still have questions about our products or our ingredients please call 800-849-7112, option 2.

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